Leather Service

Complimentary Leather Care Services

We believe in the lasting beauty of our garments, which is why we offer 1 year complimentary leather care and repair services (think stain removal, mending tears, and more).
Here's how to tap into this service:

  • Spot an issue? Email us at customercare@novelblack.com with "Leather Services – Order ID xxxxx" in the subject. Describe what you need and attach a few photos along with your purchase invoice.
  • After a preliminary review, we will ask you to send your garment to our Chennai hub for a detailed inspection.
  • We'll assess the situation and inform you if we can fix the damage, and we'll keep you updated on the return of your rejuvenated garment.

Please note: While our service is on the house, shipping costs to and from our facility are on you.

And don't worry, even after the initial 6 months, our expert leather care services are still available to keep your garment in top-notch condition, with a fee.